Antarctic Star Nugget Ice Makers Countertop, Pebble Ice Machine with Chewable Pellet Ice, 34Lbs/24H, Self-Cleaning, Sonic Ice, One-Click Operation, for Kitchen,Office Stainless Steel Black

I bought this September 2025. It has been maintained as per the manual. The machine worked great. In May 2026 the machine started making a grinding noise. We sent videos to the manufacturer since is less than a year from purchase. They are doing nothing to replace or correct the issue. The noise is so loud we cannot run it. It is so loud you cannot talk to others without yelling. After dealing with the company they offered a 20% refund. I want the unit replaced or fixed. But they are not doing either. This unit is not usable any longer. Update: The machine stopped working all together. I notified the manufacturer again. They offered a 40% refund. After I advised them that I want the unit fixed, replaced, or a full refund, they have agreed to send me a new unit. I am satisfied with this solution. Hopefully the new unit works well.

This review is more about the company Atlantic Star than the product itself. First the product. It has a nice compact design and makes ice quickly. The nugget ice is great and easy to chew, if that is what you are looking for. Drawback, it dumps ice into the bin right in front of the bin full sensor, so the unit shuts off with the bin about 3/4 full. I bought mine at the end of Feb 2025 and it stopped working in early Oct 2025. After some digging on the manufacturer's website I found the 1 year warranty. The warranty is not printed in the product paperwork. Since I am well within the one year, I contact the company for a replacement. I get a reply via text asking for details and copies of the receipt. They then requested a video showing the product not working and how it was plugged in and various other details. I sent the requested video and after a week I reached out and they said they couldn't open the video, so I made another shorter on and sent that. By now it was late October. I never heard from them again. phone calls, texts and emails all go unanswered. So I contact Amazon, first call I am told "don't worry. we will contact the manufacture on your behalf and get back to you". Three weeks, no response from Amazon. I call today and am told, there are no notes entered from my previous call, just a record that I called and that there is nothing that Amazon will do. There are plenty of good ice makers out there I would just be VERY careful about buying one from Atlantic Star and also know that if something does happen, Amazon will NOT help if one of their sellers acts disreputably. I hope this helps someone.

Update as of 5/2026- it died on us a few days ago after less than a year and a half of owning it. It made some loud noises and since then can't get cold enough to make ice. Customer support was helpful but since there is only a 1 year warranty I'm SOL. Good ice maker, but I'm going to try out a different brand and hope it lasts longer. She will be missed We've had this thing for over a year and it works great. It's a little loud but we've long since gotten used to it. Just sounds like a fridge kicking on periodically. It makes ice fairly quickly, and cleaning is easy since we use distilled water only in it

I love the pebble ice maker. I actually bought 2 of them. I keep one on my deck in the summertime and I have one in my kitchen. The pebble ice in my opinion is so much better than the large chunky ice cubes that come from ice cube trays. I like not having ice cube trays taking up space in my freezer. I recommend using the gallon of drinking water you get at the grocery store, to fill. I have well water and used that a couple of times and the minerals and rust particles clogged it up. A good cleaning with vinegar took care of the problem. I contacted customer service and sent them a video of the sound it was making they responded immediately and advised to clean in vinegar. Worked like a charm. It’s does make a sound when running, but it is not too loud. The machine will automatically shut off if the ice begins to back up. As the ice melts it will remake on its own. I also fill a few freezer bags with extra ice to keep in the freezer. I highly recommend this product.

The absolute best nugget ice maker. If you like Sonic or CFA style ice, this is the exact machine you want at home! Makes ice so fast, it’s easy to use, and the entire family loves it.