EAST OAK - 30 inch electric smoker, outdoor smoker with glass door and meat thermometer, 725 square inches, large capacity, 4 detachable shelves for

First this device is China made but delivered from US, being with an US plug and 110V. Had to buy an transformer. After the first use I cleaned the water tank and the fat collector pan, with soap and water, and parts of the galvanization already came off. The rolls at the bottom that are meant to let you move it around, are fixed with pins that ate too long and scratch all over the floor. The temperature display is Fahrenheit only. The remote control works up to 3 meters, which makes it pretty useless. Definitely not worth the money.

The East Oak smoker with glass window has worked very well for me. I've had it about a year and a half now, use it frequently, and am very happy with both the smoker and the customer service at East Oak. The smoker is well made, durable, and easy to use. That combined with the customer service has made an enjoyable experience. The outside temperature will affect cooking time and temperature, and can be compensated for. The included temperature probe works very well and is accurate. I like the glass window as it makes it easy to check on what you're cooking, as opening the door let's out heat and can add to cooking time. The door seals well, temperature is easy to maintain with the digital readout and controls. The smoker has proven easy and enjoyable to use. I keep the inside clean with soap and water and a grill and smoker cleaner. Which works well on the glass. Thank you East Oak

This is a fantastic smoker. I had a different brand that I tried on Amazon last year but it was a major hassle and did not smoke well at all. I was constantly having to adjust the temperature and the smoke would just stop. However, this East Oak smoker is excellent. First, the thing actually smokes! It makes our meat taste like the wonderful meats we had in Kansas City - which is famous for their BBQ. The meat comes out tender, moist and extremely flavorful. The glass door is a plus as you can see inside without having to open it. It comes with a thermometer which works fine and the "set it and forget it" feature of the electronic thermometer is perfect. I do routinely check my meats because I tend to be a perfectionist about the smoked quality but the smoker makes the entire process super easy. I love this smoker!!! I never thought it could be this much fun to smoke our own meats. Thank you East Oak!!! The price is very reasonable as well. We did buy the stand for the East Oak smoker as well as we did not have a place to put the smoker otherwise.

I have to give this four stars for one reason: poorly thought out internal sizing. The cooking industry uses full, half, and quarter-sized sheet pans as a standard for sizing. The internal racks of this unit are 15"x12". A half sheet pan is 18"x13" and a quarter-sheet pan is 13"x9". That means you can't fit one half sheet pan on a rack and you can't fit two quarter sheet pans on a rack, only one quarter sheet pan with leftover space. The same thing goes for almost all the disposable aluminum pans you buy as those are typically sized the same way. That means you have to cook directly on wire racks to optimized available space and that means a lot more mess and cleanup. I have a pretty ridiculous cooking setup at home and none of my dozens of pans fit optimally in this smoker. As far as functionality goes this product does a great job. It's simple to assemble, easy to use, and does a great job of smoking with minimal effort and great results. It does scratch easily on the outside though, so beware of that. It's light enough to pick up and carry inside and outside, which I have to do because I live in an isolated mountain area of WNC and can't leave it outside due to bears. Item arrived dented in one corner but still fully functional so it didn't bother me enough to go through the return process since you have to cut the shipping box apart to get it out. There's no taping that back together for return shipping! I did not take the star off for the damage, I took it off for the poor decision in internal sizing. If they want a five start product then it needs to be designed for industry-standard pan sizes internally just like every oven, in my opinion.

I can't say enough about this brand and the customer service. I will try...I've had the smoker for over a year now and I've used it quite a bit. I've smoked all types of proteins. Such as the most common - chicken, beef, and fish. No issues with the temperature control (although I wish it got hotter than 275f). The heating element didn't take too long to bring temperature to the set point. But you mileage may vary due to various outdoor temps. The unit sealed to perfection. Funny thing is that the first time I used the smoker and when I opened the door, I was blasted with a cloud of smoke that was unreal. Now, it wasn't a safety issue in terms of heat, it was just the volume of smoke that released - which was impressive. There timer appeared, at least to me, functioned correctly. The smoker is easy to move because of the handle and the 2 wheels. I also wanted to not that the slick design make it look like a refrigerator. I was asked about that many times and I told them what it was, they couldn't believe how great it looked. Unfortunately, the unit would not hold temperatures unexpectedly . It reached temps well above 275F and would error out and shut down the heating. So, as a reader, your asking yourself "why was 5 stars given if the smoker failed on this person?!?!" . I'll tell you why. It was East Oak's customer service. I wrote them to find out where I can find the thermostat kit for the smoker. At that time I thought I was past the warranty period and decided that I could repair the smoker myself. Anyway, I was sadly informed by EO that they don't sell the kit. Instead of them leaving me in a lurch that wanted to know the issue I was having and they actually made things right after a few emails and a video. The person that I was dealing with, (yes it was only one person) was a blessing. They were very professional and were very concerned that I had an issue with one of their products. All I can say is that the customer service was one of the best experiences I've had with any manufacture - hence the 5 starts.