ecozy Smart Nugget Ice Maker Countertop, First Full-Color Smart Panel Ice Machine with APP Control, Double-Layer Insulation, 44 lbs/24H Soft Pellet Chewable Ice, Pull-Out Water Tank, Self-Cleaning

About a year ago, I purchased a lesser ice machine that made the same type of nugget ice cubes, but you get what you pay for, and it didn't last a year. That was my first exposure to these types of machines. I didn't necessarily know what to look for when buying one. Now being more knowledgeable, and the prices, or the price difference between the lesser models and a model like this with the "bells & whistles", I found it was WAAAAY worth the extra money to pay up for the extra features. Starting in the beginning, after pulling the machine from the box was pretty straightforward. You're supposed to let the machine sit for about an hour to let the cooling fluid settle. It wasn't such a big deal, as I read the included instruction book while waiting. Other than using some of the features, using the machine is pretty simple and straightforward. The lesser model (Purchased on Amazon) had a design defect, where the ice would build up at the top, and the basket would never fully fill up! That's not an issue with this unit. I like the fact that this machine has a built in lite. I LOVE the fact it has a built-in cleaning feature. TRUST ME, YOU'RE GOING TO THANK YOURSELF FOR GETTING THIS machine with this FEATURE ALONE! This device has a unique feature that tests the quality of the water. This is actually important with ice machines, because if you use tap water, it has more particles in it and will affect any ice machine!! Look, I'm guilty of using tap water from time to time, in a pinch, when I've run out of bottled water. However, i didn't realize it could damage these types of machines. There are a few other features, like a time and room temperature display, and a timer to turn the machine on. I didn't think I'd need the timer, because I work from home and use the ice constantly. However, what I found was that with my previous machine, if the ice in the bin melted from a lack of use, the water was recycled back to making more ice. With this machine, when the bin fills, the machine turns off. Once off, if the ice cubes melt, yes, it goes back to being recycled to make more ice, but once the machine turns off, it doesn't come back on until you press the start button. I'd prefer it stayed on and whenever i go for ice, the bin is ready and full, but with all the other great features this ice machine has, and it's less than $100 more than the lesser models, I believe it's well worth getting a better machine with all the great features. I highly recommend this product!

I've had quite a few countertop ice makers over the past 7-8 years. Since I don't want to leave this review completely negative, I will say a couple of positives first... I like the ice making speed (full bucket in a couple of hours) and how easy is it to fill the water reservoir. It's also very compact and the digital readout is very nice (although I'll address the TDS feature in the next section). The ice is true nugget ice, but can be a little sloshy instead of super crunchy. It has smart features, but really don't use them other than app notifications. It is nice to have be notified when the water is low. Notifications on cleaning cycle are also nice, but I wish you could tailor it to notify less frequently as I only use distilled water and it does not require near the amount of cleaning that regular tap water requires. Once the cleaning light goes off, you can only turn it off by running a cleaning cycle. But this review is really about why I would NOT recommend this ice maker. First, it is very loud. Much louder than any others I've had. It does not make a grinding noise like it's getting old (several I've had start to grind about a year or two in), but more of a constant hum that is noticeable in our entire great room / dining room area. I also want to quickly address the TDS readout. Our water is hard so we use only distilled water in our ice makers (lesson learned in the past) which keeps the TDS level between 20-40. But this readout is unreliable as I've seen it get up to 200 range using the same distilled water that we always use. After 4 months of use, all of a sudden we start getting an E:02 error as shown in the picture. What this means, according to the app, is that there is an ice jam in the ice maker. Instructions say to turn off for 30 minutes and then restart. Did this many times, no resolution. Did a thorough cleaning and still no resolution. I can see where the ice comes up and gets funneled into the basket, but there is no visible ice jam. So nothing we have tried will get this thing making ice now. I contacted ecozy support since I had exhausted all of my previous experiences cleaning and fixing ice makers. They responded and said it was a malfunction and to provide an invoice/receipt for proof of purchase. Once I did that, they responded and said since I purchased from Amazon, they would not be able to handle any product support or warranty services. No explanation as to what the issue was, no troubleshooting help, no guidance on next steps. Just a "call Amazon and go away" response. I was perplexed... Their product is malfunctioning, try to use common sense and help your customers. Not saying they had to provide a refund/exchange, but at least help with investigation and troubleshooting. But my guess is they already knew that my machine was unrepairable. In the end, due to that fact alone (and the malfunction), I would never recommend this product. There are many alternatives at this price point with these features.

This review is based on the fact I've used it for a week. the ice basket is small, based on previous ice makers which i replaced BUT its quick to refill. the light makes it easy to see the ice. the size is incredible for what you get, the basket and tank are very easy to clean. the cleaning cycle is done with the press of a few buttons. I do not use the app so I cannot review it but the touch panel gives more than enough options for me and is easy to see and use the functions. the tank to fill is easily filled, either using a pitcher or taking it to the water cooler and filling it outside the machine. I have no cons, at all, at this time. the physical size of the device and tank and bin are what they are and as is, is perfect on this unit. Too small is a personal preference and should never be rated as a CON, you cannot change it, if you want something bigger, buy a bigger ice machine. I like it a lot though a bit pricy, but the functions out strip some of the more basic machines and thus far I do recommend this.

This is a nice machine, and it makes crunchy nugget ice, but not “Sonic” ice. This is really being picky, perhaps, but if it Is important for you to get the soft chewy crunch very similar to what you get at Sonic, this machine is a little bit off the mark. The app connects easily and works well. The appearance is nice; however, whether you view the colorful control panel as a nice touch or a little too much attention grabbing may depend on your taste. I really like the TDS sensor, but the number the ice maker was displaying was considerably different than the tester I purchased to measure our tap water. I am not sure which one was off, and I have not run any kind of calibration test, but at least with this machine, you have something with which you can compare one water source to another. The unit makes nice, clear ice quickly and the ice stayed in the bin for quite a while (seems to be pretty well insulated). The bin is a little bit on the small side, but big enough to get the job done. The water reservoir is not very big, and there is no option to add additional capacity, but again, it does the job and refilling is very easy. The good part about that is that it doesn’t take up too much space on the counter top, and it fits easily under standard cabinets. One review said that this ice maker does not recycle the water from the melted ice, but it does in fact do so. The unit is reasonably quiet, but you will know that it is running when it is making ice - it is not whisper quiet, but I wouldn’t expect it to be. This machine is priced lower than some and seems to be a quality product, it just doesn’t make the type of ice I was trying to get. I returned this ice maker and bought another one made (marketed) by a very large US corporation, and it makes ‘softer’ ice, more like the “Sonic” ice I wanted.

!!!BUYER BEWARE!! I’ve had this machine for a couple months, it was great in the beginning but about 2 months of owning it and it’s literally falling apart. The plastic on the front panel started chipping randomly which is affecting the insulation and the ice is melting. Also I’m getting little bits of plastic in my ice now. Customer service is ABYSMAL. Beyond disappointing to spend $300 on a machine that lasts just beyond the Amazon return window. I wanted to be hopeful that maybe just a couple people had bunk machines, but it turns out they’re all garbage. For reference we don’t have any kids or anyone who would be rough with the machine either. Pathetic company. Pathetic machine. Do better with your products and customer service.

We have been using this ice maker for a little over a month now and I’ve been very impressed with it, in fact it has been my favorite ice maker we’ve owned and this our third one. First off I have to say I REALLY like the look of this machine! It has a classier look to it than the one we previously owned and we’ve had friends comment on its look also. It has a blue light you can turn on and see how much ice is inside without having to open it, which obviously isn’t a necessity, but is a nice feature and my kids sure think it looks cool! It makes the perfect pebble soft ice if you are an ice chewer. I also like the way the ice is fully enclosed inside the machine and not just a lid over the top because I feel like it keeps the ice colder so it doesn’t melt as quickly. My favorite thing about this machine is the way the ice is dropped it doesn’t build up a wall and set off the ice full sensor when it is not, our previous two machines both did that and could be frustrating at times. Another feature that has been a nice bonus is the smart feature. I can turn it on and off from my phone or Alexa and it will notify my phone when the machine is out of water or the ice is full, it even notified me once that the TDS level was high, which I had to look up what that meant, but was great to know! I have been extremely happy with the purchase of this ice maker and recommend it to anyone looking!

Its a great Ice maker for nugget ice but I would advise on some kind of insurance plan or something as mine failed only after 3 months of use. I contacted ecozy support and they were very responsive and nice but after advising me on ways to fix/check the machine, to which none worked and they deemed it a malfunction product, they told me that I have to go through amazon to get a resolution on returning or refunding. I get this but I was out of the window for returns due to amazons policy (which is around 1 month I believe). It took a bit of back and fourth but the amazon rep was great and kind enough to seek approval for a return outside of window for me and made it happen. I honestly didn't think I would of had to go through a bit of hoops to seek a repair/replacement resolution after spending over $300 dollars for this product but I'll fault my self for not doing more due diligence. So in closing, great machine when it works but when it fails, be prepare to go back and fourth and hope you have cool enough reps to go the extra mile for you on a return if you are out of window unless you have an insurance plan which I would recommend on this product.

I had the GE for a few years and it was an absolute nightmare to clean. Loud, full of mineral deposits, over heats - ugh. So we wanted a replacement and I had some pretty low expectations for this. But I couldn't be happier with how it's performed. Makes ice super quick. Soft & chewable (just like the GE), super funky looking on the counter, wicked easy to clean, easy to refill - everything you could want in a countertop ice maker. And the price was very fair.