Salesforce.com for Dummies (For Dummies Series) 5th Edition

Perfect book for beginners wanting to learn the basics of Salesforce.com. I have used other CRM's in the past, but my new position required that I know Salesforce.com. I was familiar with the CRM, however, I required some more, in-depth, knowledge on the system. The Dummies Series of books has always been a good starting source for me, so I didn't think I could go wrong with this book.If you're looking for in-depth, advanced functionality, this is not the book for you. However, if you are new to Salesforce.com or have a basic understanding but want to get up to speed on how to use the platform, then I highly recommend the Dummies guide.The book is so informative that the copy I purchased is being passed around to other employees to read and learn from. Now, I just need the company to pay for their copies so I can have mine back!

This book was just okay. If you are looking for anything that would classify you as a super user you will be disappointed. This book really just shows the basics and assumes that a vanilla implementation of salesforce is okay for you.If you want a good refresher on the basics then this is a good book for you.

I find this resource to be very helpful with my workplace responsibilities in working in Salesforce. Easy to follow format along with simple techniques listed. This book is NOT for a true beginner though. I have used Salesforce in the past making this resource more relevant to my needs. 5 stars if truly for "Dummies". 4 stars as it relates better to the novice level.

Great prep for my husband before he started his new job that uses sales force !

Real problem with this book: Not a word about the nonprofit starter pack or about issues I had with learning that. I was attempting to prepare to use Salesforce for a Washington State nonprofit and without a part about the nonprofit starter pack, this book isn't much help. Thank goodness for internet tutorials.

Easy to read and use a a quick reference as well.

Chapter 8 Sending Emails has an omission regarding creating letterheads, page 118 needs another instruction before the save. You must flag the document for external use otherwise the wizard cannot find the file. Overall the book has been useful.

it was a outdated manual for sales force