POOLIN EOC06 Embroidery Machine 20x28 cm Large Area for Clothing,Computerized 7 Inch Touchscreen,Achieve Letter Embroidery and Combination Embroidery,Include Thread Stabilizer Bobbins USB 4 Hoops

Customers support are super very professional and helpful

Great quality and superb customer support very helpful.

I’ve been testing the machine, it needs some practice but it’s worth it

Super machine 👍👍Tres facile a utiliser. Service après vente poolin rapide et efficace je recommande vivement

I purchased the Poolin EC06 with so many questions because I was completely new to embroidery, but I’m so glad I took the leap. From day one, this machine has been an absolute game-changer. The quality, the stitch precision, and how beginner-friendly it is—everything exceeded my expectations. A special shoutout to Ken, who was incredibly helpful when I got stuck. His support made the learning process so much smoother and gave me the confidence to keep going. Now I’m obsessed—I’ve been so creative with my hoodies, trying out different embroidery designs and watching each one come out beautifully. It’s honestly such a satisfying feeling to see your ideas come to life. If you’re thinking about starting embroidery or upgrading your setup, the Poolin EC06 is 100% worth it. It's reliable, easy to use, and perfect for hobbyists and small business owners. Truly the best investment ever.

Upadate after New Machine Arrived.... Well I waited a bit since the new machine arrived as I promised I would provide an update on this. Upon unpacking, all seemed well. During shipping however, the arm that moves the hoops was not seated in the slot it should be, a loosening of a screw and it dropped in without issue. I have now completed several projects, however before I did, I properly lubricated it as per the instructions you can find on Poolin's YouTube Page, It is very easy to do. I then began several projects, which included Shirts, SweatShirts, Tote Bags, "In the Hoop" Mug Rugs and Eyeglass Holders. All came out very nice, I found cleaning the Bobbin compartment after every poject has been very helpful. It also will take newbies like myself a bit more time to get used to threading properly, now I find it quite easy and I take my time while doing so, this has led to very few Thread Breaks that occasionally happen with any embroidery Machine. Now here is what is most impressive, CUSTOMER SERVICE and SUPPORT is by far the BEST of any that I have EVER encountered, The team at Poolin that consisted of Kane, Jody, and the rest have kept in constant contact with me, via Facebook and Whatsapp from the beginning. They continue to check in sometimes several times a week to be sure all is well, They are the most patient and helpful people I have ever dealt with! Really a tremendous group of people, I have never seen a more dedicated team to Customer Support then this group of wonderful People! They are absouletly FANTASTIC! I am very pleased with new machine, I believe the first one received was either just a electronics issue, perhaps faulty wiring, or possibly caused during shipping, but nonetheless, It was replaced promptly and this one seems to working very well. I take great care in all my purchases, especially ones this expensive. I follow all the recommended Maintenance that is suggested and it is my hope I have this for many years to come, In fact, I am now considering a larger multi-needle machine, however it is quite costly and above my budget, but if there is a great sale in the future, or I somehow come across an awesome deal or win a promotion then there is no doubt it will be from the wonderful people at POOLIN! I hope this detailed review is helpful to all considering and can rest assured it is backed by a great dedicated company. I will post again here if needed, but for now, all I can say is "Thank You Poolin Customer Support! Keep doing what your doing and I wish your company all the best and futher hope you continue to grow into a leader in the Embroidery Market! UPDATE AFTER 13 Days of Use.... Well I should of waited for my first review as I normally do, but all was working fine for the first 13 Days, then all of sudden the design would not stay centered and tried embroidering outside the hoop area, all settings were checked and found to be correct while doing this out of corner of my eye I saw the image move on it's own? I was able to actually get a video of this after trying again and verified with the Poolin Support who at first tried to blame it on being near electronics, once they realized I have it sitting alone on it's own table and all was working fine they backed off and offered a replacement. I am quite hesitant on doing so due to the cost of this item and future longevity, but I will give another chance since I am still in the Amazon return window. They (Poolin) claims they will have new one sent within 3-5 days. Hopefully that is the case. For now with those considering purchase, I would have to say USE CAUTION! I will update this within a week for others. Written below was my first remarks. This was my first ever Embroidery Machine, I was looking for something that would do various sizes to include sweatshirts and T-Shirts. There are many out there but this was the most cost effective out of all that I researched. I did alot of reading, asking questions to many, and several YouTube Videos from owners of this machine. All were very pleased with it. One of most common was how impressed they were with the Poolin Engineers and Customer Support. All of this positivity made the decision for me to purchase. What happened upon me purchasing it here really surprised me! I received a message from Poolin Customer Support while waiting the machine to arrive (By the way, this all happened the same day as the machine was due to arrive in one day). The kind lady named Jessie, messaged me and arranged to have me connected to "Kane" who is an engineer with the company, we connected via WhatsApp and he told me to reach out to him upon receiving the machine and having it out of the box, He would then help me in testing and becoming comfortable with the machine. I also joined the Facebook Group. The very next day the machine arrived, I removed it from the box and began setting it up. I followed the easy directions and had an issue which prompted me to speak with Kane via Whatsapp. A few moments later I had the machine running and it is working great! Be mindful I have never done this in the past, Threading it was challenging as I expected since I never done that before, but now after a few times I find it very easy. Only have had it about 3 days but everything I have done is really coming out very nice. I am shocked at such exceptional customer support. Kane has been great! I am impressed by how much this company truly feels about their product and want everyone to be pleased. If you looking for a great machine, I recommend this company without hesitation. Poolin has been Great to me! Thank You Kane, Jessie and Leo!

The machine is amazing i love it so much And the poolin team are so helpful ❤️ It’s worth the buy. Just go for it

I need to start this with, I'm a complete beginner, I've never even seen an embroidery machine in real life, after months of searching, I bought the Poolin EOC06 because of the price and size of the hoop. Well I could not be happier, I was able to embroider something straight away without any help, the machine is super self explanatory and their Facebook group is filled with helpful advice and tips. Customer service so far has been amazing, I've not had any issues, yet they still reached out to let me know who they are and how to contact them. I'm super impressed!