Can i contact the seller as i love this device but the chin strap keeps becoming unsecured?

I did because I bought it in good faith for my mum but unfortunately it didn't fit and they said they wouldn't let me return it but after a bit of a battle I got a refund because I explained that nowhere did it say that this item wasn't eligible for a refund. I bought mine direct from Amazon as well.

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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BACK Neck Helper | Neck Brace for Neck Pain, Neck Support & Improving Forward Head Posture | Discreet & Comfortable Cervical Collar (Blue Medium)

Product ID: 61449690

Details

Age range (description)
Adult
Brand
BAC
Size
M (Pack of 1)
Specific uses for product
Pain Relief
Use for
Back

👤Adult use

🔵Blue color

🧘‍♂️1 count

Description

🌀 Embrace Comfort, Elevate Life!

DISCREET COMFORT - Wear it anywhere, anytime without a second thought.
TAILORED FOR YOU - Available in a sleek medium size for the perfect fit.
SUPPORTIVE DESIGN - Engineered to alleviate discomfort and enhance your well-being.
ELEVATE YOUR EVERYDAY - Join the movement towards a healthier lifestyle!
TRANSFORM YOUR POSTURE - Say goodbye to neck pain and hello to confidence!

The BACK Neck Helper is a cervical collar designed for adults, providing discreet and comfortable support for neck pain and improving forward head posture. With its sleek blue design and tailored fit, this neck brace is perfect for anyone looking to enhance their well-being while maintaining a professional appearance.

Specifications

ASIN	B01BH7GP30
ASIN	B01BH7GP30
Age Range Description	Adult
Brand Name	BAC
Closure Type	Hook & Loop
Colour	Blue
Customer Reviews	3.4 3.4 out of 5 stars (262)
Customer reviews	3.4 3.4 out of 5 stars (262)
Guaranteed software updates until	unknown
Is discontinued by manufacturer	No
Item Dimensions	13 x 21 x 17 centimetres
Item Weight	0.17 Kilograms
Item model number	COMIN18JU014113
Manufacturer	back
Manufacturer	back
Model Number	COMIN18JU014113
Number of Items	1
Part Number	USZ1100BM
Product Care Instructions	Machine Wash
Product Dimensions	13 x 21.01 x 16.99 cm; 168 g
Size	M (Pack of 1)
Specific Uses For Product	Pain Relief,Rehabilitation
Sport Type	Walking
Target Use Body Part	Back
UPC	814441020271
Unit Count	1 count

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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