CELLBELL C190 Berlin Office Chair, High Back Mesh Ergonomic Home Office Desk Chair (Grey - White)

The chair is good and comfortable. It's built sturdy and has good lumbar support. Great value for money

It is a comfortable chair.. Durable and Assembled it myself. Material is also Good.

The chair has a good build quality and looks exactly as shown in the pictures. It is comfortable for long hours of sitting and provides decent back and neck support. Assembly was also fairly straightforward. For the price, I’m satisfied with the purchase and would recommend it for office or work-from-home use.

Cell bell chair is cozy & ergonomically designed to work from home for more than 10 hours.

Bad experience with the Brand, Seller and Amazon (new) policies. Bought this chair as I am a long time customer of Amazon and I have had full trust in Amazon and also thinking that CELLBELL is a trusted brand with good customer service. The chair I bought was delivered on 14th August morning by a delivery boy who looked disgruntled as I asked them to deliver it to the doorstep since I was in a hurry to get ready for work and there was no call ahead. I did not mind them much and left it alone. I returned back from work and in the evening I opened the package and it took me atleast half an hour to assemble it since I had to do it on camera to be on a safer side. After assembling I found out that the chair had damages- 1) The fabric of the seat cushion had a tear on the right back side as shown in picture. 2) The cloth and cushion had a bulge in the bottom front right hand side (not that visible in picture but quite a lot in real life) and on touch one could feel some rubber or plastic was not fixed properly and bulging in a manner that it might very well bulge more and get more deformed. 3) The back has that adjustable lumbar support or something but the plastic butterfly shape wings were bent little away from back support so kind of no use when it doesn't hug your back. I uploaded the pictures and tried placing for replacement, instead it lead me to customer care executive (who was helpful as always in Amazon) to whom then I appraised of the issues with photos. He checked and agreed and he placed a replacement but informed me that the return will be picked up on17th August (Sunday) and that only after pickup my replacement product will be shipped will be reaching me in 2-3 days of pickup (quite odd as regularly both happen simultaneously but since I trust Amazon services I agreed). I disassembled it and kept it ready. On 16th August, return was picked up so no chair for work. Now even after the pickup, the replacement was not shipped until 18th evening and I contacted the Customer care of Amazon again. Note: It has become very very difficult to reach Amazon customer care nowadays as I could not get myself to find any option to contact them and their were loops with just track package etc. I had 3 concerns, 1) Return was picked up but replacement not shipped and uncertain timeline leading me to be without a chair for work when I have pressing late night work sessions due to some deadlines. 2) The seller might just ship me a refurbished product by patching up the return when I had paid for an entirely new chair in the first place. 3) I have urgent office work period but long work sessions are not possible without a seating arrangement. On contact and raising the issues, the customer care said they are helpless and that my replacment will be shipped by 31st August only. The product in question is available on the product page to be bought with shipping in 2 days but they said replacements are a different stock and they cannot guarantee me a fixed date (is that a bad joke? Shows how bad the seller and brand are and what commitment they have for consumers). Till the time I returned the product, the prices were same and 2 days of delivery time until 17th but now the prices have changed by 600-700. On request for escalation I was heard by a senior executive and he assured me that product will be shipped next 48 hours. Now it is 20th night (more than 48 hours) and no update so far. Allready, work has suffered for 6 days and further no fixed timeline which is very frustrating and my important time will be gone by the time this issue gets resolved. About the Product:- 1. Looks wise seems to be good , my first impression was of not too great due to quality but I felt it is okay okay. 2. In some aspects the chair looked flimsy (tilt mechanism). 3. Lumbar support is almost non-existent (that butterfly shape is a gimmick). 4. Seat cushion is ok ok (not much comfortable and without mesh) and on bottom the cloth is simply staple pinned. 5. Head rest is a mesh, not cushion and 2d movement is too stiff and kind of cheap finishing, arm rests are hard plastic. Even at discounted rate, the product is not up to the quality or value for money. Only pros are black coated metal wheel base and back colour choices. Suggestions: Go for a local shop purchase if possible and available even for a 800 to 1000 higher price. Look for mesh based seat cushion for heat management and comfort, head rest with cushion, arm rest with a rubbery cushion. Biggest of all, the lumbar support with cushion and adjustable know at back, believe me it makes a difference of night and day for work sessions. This time dissappointed with the brand, seller and Amazon customer solutions. Facing such an ordeal but no accountability by responsible parties. If Amazon, continues this path I will be moving on to other E-Commerce sites or local market purchases.

Comfortable chair and good if they provide the angle set option that would be super as of now it had only one angle but pretty good product

Comfortable chair and serves the purpose of working from home

I’m quite satisfied with this chair overall. The chair is comfortable, the mesh back provides good support, and the build quality is good for the price. The only minor issue I noticed is that the handle is slightly loose—not too much, but it could be a little more sturdy. Apart from that, everything works well and the chair is a good option for home or office use.

Been using it for about 4 months, so far no problems at all. Really comfortable for every day use and the breath ability is good aswell.

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