CritterTrail Run-About Habitat for Pet Hamsters, Gerbils, Mice and Other Small Animals

I ordered this cage for my daughter's Campbell's Dwarf Hamsters that needed an additional cage for more space. I received this cage with a small crack in the lid. It wasn't a big enough crack to make the cage unusable so we connected it to our other cage and I emailed Super Pet. After I sent them a picture they shipped me a new lid. Within the next week, however, my daughter dropped the ball and broke the piece that held the ball's lid in place when detached from the cage. Then, when we cleaned the cage we found a huge crack in the base. The cage had not been moved so I have no idea how it happened. I emailed Super Pet again and was sent both a new ball and a new base - FREE. We have had no problems with the cage since so I believe the cracks may have all started due to shipping. Super Pet has great customer service and I will definitely order more of their products in the future.

This cage was awesome. I got it for my baby chinese dwarf hamster so he couldn't use the wheel right away but as he grew he got it to move. He started to sleep in the lookout tower but then I put an igloo in and he slept in there but he still goes in the lookout tower. The wires were very sturdy and they couldn't escape. I used to have a habitrail cage and it got many holes in it and my hamster escaped 7 times. I eventually had to tape it. But this cage was way better and my hamster seemed to like it better. Also, the ball works great. It has a sliding door and my hamster loves to run in it in the cage and on the ground. Over all, this is a great cage and I would definitely recommend it.

Kaytee brand is a good brand. Only reason for I didn't give 5 stars is this one came broken. Fortunately we are being refunded as soon as I get it shipped back. We bought two cages a week apart for our granddaughters to have a hamster for Christmas as you can't have two hamsters in one cage for very long. This cage had a broken piece on one of the tunnels that leads to the exercise ball. Also the look out tower top would not stay snapped in place, and there is a small crack in the base of the cage. After putting it together I decided I couldn't bring myself to give a broken Christmas gift to my granddaughter so I had to go to a local pet shop the day after Christmas and purchase a different Kaytee cage so we could separate the two hamsters we bought into their own cages. I dislike returning things after Christmas but felt this time I had no choice. I would have kept it and repaired it if it was for myself. The other Kaytee cage we bought a week earlier is in great shape. Even though this one cage was broken, I will continue to like and buy the Kaytee brand for all my pet needs.

I wish I had seen the YouTube critique before buying this cage. She points out all the cons - I agree with. My daughter had her hamster for two days when he died. In fairness, death may not be related to the cage....the pet store said he may have been older than they had estimated. He was full grown. He had difficulty moving in the tubes. The first night he slept upside down, now I realize he was probably stuck. Created his sleeping area in the wheel so he had nowhere to exercise. The water bottle is dark blue so difficult to know the level of water in the bottle. I checked the drip end frequently and was not convinced any water was coming out. I suspect the first hamster may have died from dehydration. This cage is impossible to separate to clean. Was just as difficult to put together. I have started a return which was very simple, no hassle. When I return it, it will mostly be attached. Thank goodness for easy returns with Kohl's. We purchased the Favola Hamster Cage, arrived yesterday. My daughter's new hamster (the Pet Store replaced it), loves the Favola Hamstser Cage. He lived in the Critter Trail Habitat while waiting for the arrival of the Favola cage. While in the Critter Trail Habitat, I placed a small amount of water in the food dish, as I already mentioned, I don't think the water bottle is working properly. Huge difference with his new home! He loves his new Favola home. He is running on the wheel right now! We have fun watching him with easy viewing!

Got the cage before we even got a shipment notice. Amazon reported it expected on or about the 7th and it was sitting outside our door very early yesterday morning (the 5th) so it had to have been delivered the night before (the 4th) and we'd only ordered it the day before! The cage was mostly easy to put together, just a suggestion if you buy this cage, and have cats, tape the lid piece that goes under the ball with some clear packing tape. A simple pop on the edge and the whole lid/ball assembly comes flying off. I used clear packing tape so it wouldn't show, and I tipped the entire cage over testing to make sure it would stay. So yeah, it's secure now. The ball connection to the tube didn't seem very secure, but I sat and spun it as fast as I could for a good ten minutes to make sure it wouldn't wobble free, and it didn't. I don't think I would let a gerbil run around in that ball off the cage though, the closure isn't secure at all, unless I'm missing something. (Which is entirely possible.) Overall love the cage, we're going to attach it to the old cage we already have when extra tunnels arrive, and keep adding on ... for some seriously spoiled rotten gerbils!

One crittertail habitat, whether the largest size or not, is not even remotely close to what a hamster needs. 2 is the absolute MINIMUM for one hamster, so I recommend getting 3 if you can and want to provide a better living condition for your hamster. The habitat is mostly made of plastic, although there are wire sides. However, the cage doesn't fit most of the requirements a hamster habitat needs: ✖ the plastic base is not tall enough to provide 6 inches of bedding (can provide around 4 in) ✖ the cage is not tall enough for most hanging toys, and the roof is not wired (hard to hang toys) ✖ one cage is WAY too small for a hamster, considering getting at least two and on the quality of the product: ✖ water bottle included is too small and hard to see how much water is left ✖ the plastic quality is very brittle and easily breaks ✖ assembling is difficult as some parts don't fit perfectly; takes some strength to attach and detach Highly, highly recommend into looking at other hamster cages. Kaytee habitats are cheap which makes them popular, but definitely are NOT the best product out there. Please consider researching on this more before bringing a pet home.

I love these habitats and won't buy any other kind. I've had rats, hamsters, ferrets, guinea pigs and even a rescued chipmunk in the past now we have pet mice. I see a few terrible reviews in here that are OBVIOUS operator errors from not paying attention to pet size or set up instructions. There is no way for the appropriate sized rodent to get trapped in this or to get out. The review saying the ball falls out didn't screw the blue plastic screw in and set the yellow end as the instructions show. The review saying a BABY hamster died from the cage left children and animals unattended AND disassembled an S curve tube WITH the poor thing inside of course it died. People READ THE INSTRUCTIONS PLEASE also buy for the right habitat for the RIGHT rodent. These are easy to set up and totally safe.

Poor design on the wheel attachment means a hamster or something smaller can’t make the wheel turn. It rubs on the brace making it very difficult to turn without some solid weight and even then it would be difficult to keep that up as it’s constant resistance.