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My friend, a hairdresser, had one and recommended it to me. She uses it every night when she comes home and relaxes. Blow drying hair all day has made her sore over the years. She said this takes away the soreness in her muscles and she is able to go to bed and sleep through the night without pain. I really like this product. It does exactly what it advertises. The first time I put it on and the warmth started working into my shoulders and neck, I knew I'd found the right item for my tight sore neck and shoulders. I like that it has a remote to adjust the settings of heat. It also has a 30 min timer. I highly recommend this pad.

Currently in use now, feels great and immediately started easing my shoulder and neck pain when I woke up this morning. Lightweight, heats up quickly and is of great quality from what I can tell. Definitely keeping it by my work desk.

Haven't had for very long but seems to be working great. Bought for my husband. The only issue we found is that it seems to be made for small neck people. Most pictures are shown with women using, does not account for a man that has a larger neck. He feels like he is being choked if snapping the button.

This neck and shoulder wrap is great in the fact that it really is contoured to rest around the intended areas and stay in place. I like the snap to secure it in the front which is necessary for me in that I have a very small frame, so it seems to be a little loose fitting. I would have preferred that it be a little more "weighted" to really rest on the neck and shoulders a little better. This model does have heat coils up into the neck area which is a feature I was absolutely wanting in a heating pad. I looked at many similar looking heated wraps and couldn't get a clear idea from the manufacturing advertisement or customer reviews as to if that was the case for their products.

My elderly father was having a lot of trouble staying warm. I bought this for him and he is cozy warm. Funny thing, he's never turned it on - the weight is enough to keep him warm. He is so thrilled with it!

I have issues with my rotator cuff in my shoulder. I bought this so it would give me relief and it sure did! I have a rectangular heating pad but I got this as it targets your neck and shoulders and it was so well made. I love how soft and comfortable it is. I love the timer!!! I recommend this highly!!!!!

I bought this for my dad for Christmas. The heating works great, but much smaller item than anticipated, does not fit properly or button.

Game changer for neck and shoulder pain! I love it!