Poly - Studio X50 (Polycom) with TC8 Touch Controller - 4K Video & Audio Bar - Conferencing System for Mid-Size Meeting Rooms - Works with Teams, Zoom & more

If you are going to use it with GoToRoom, expect very limited support. They cannot answer simple questions on their own software running on the device. The Poly software and device is good, but LogMeIn's GoToRoom is a challenge. Even if you purchase the unit directly from GoToRoom, I would not expect a different experience. There are very few people at their company who know the product and you cannot talk to them.

I purchased this Poly for my business in 10/2020. The operating system was upgraded last week. This week the Studio 50 stopped working. Poly (now an HP company) has told me that the "device has become defective" and it is out of warranty. I asked if this means that I should throw it in the dumpster. Poly said "no" but offered no suggestion on how to fix it , even on a paid basis. Poly's answer should have been: "Yes, please throw it in the dumpster." What a shame. The product looked nice, performed well and filled an important need in the office for video conferencing - until it stopped working! That was a a lot of money for less than 3 years of service. I guess Poly/HP does not expect a lot of repeat customers, or even happy customers.