S2R Plus/MAX Pro/U2 Pro Electric Scooter, 500W–810W Peak Motor, 19–22 MPH, 22–46.6 Miles Long Range, Foldable Commuter Electric Scooter for Adults

My son loves his scooter. I don't usually write product reviews, but I wanted to share my experience with Hiboy support. My son recently had an issue with his scooter, after he was being a stupid teenager and drove it through a creek. He came home all upset because the scooter wasn't working. The display wouldn't turn on and the brake light flashed repeatedly. In an attempt to repair his scooter, I contacted Hiboy to try to understand the problem, maybe they could tell me what the flashing brake light indicated. I wasn't expecting Hiboy to send me replacement parts, but Claire in Hiboy support sent me a replacement controller and display, along with videos describing how to replace them. After replacing the parts, I am happy to report that the scooter works like new. My 14 year old son has transportation again. Hopefully he will be smarter in using it this time. But hats off to Hiboy for going the extra mile. That is the kind of support that gets my return business.

Super good and fast my scooter besides I loved it

I purchased this scooter for short 5 min local trips. It’s definitely rock solid and well built. Assembling it was super easy and took less than 1/2 an hour. Now here is the best part - The charger that came with the scooter was not the one for my model, and did not fit the charging port on the unit. I sent an e-mail with pictures about the issue to Hilboy and received an answer with resolution within 24 hours! As we all know, you can have a good product, but without good customer support it’s worthless. Hilboy clearly has stellar customer support - and a personal thanks to Cindy at Hilboy who helped me with the issue. Love the scooter and the company! UPDATED Review 12/24/25 - I fianlly received the correct charger for the scooter. Although, it took 2 weeks because it came from China! Nevertheless, even with the long wait Hiboy has great customer support. They sent me updates and also a tracking number when it was available. So now I get to use the scooter and I will post my opinions after I use it a while. Great job Hiboy, and Thank You Cindy! Customer Support Rep.

Great scooter so far HOWEVRE, Rear tire does go flat often and is NOT easy to replace. I have the tools to do it and the knowledge and it is still not easy. I couldn't image a single college student trying to do it with minimal tools. They would probably need to go to a scoter/bike shop and pay them to replace it. Other than this the scooter is powerful smooth and holds a charge pretty decent. To help with the tire issue I purchased tubeless tires off Amazon. Hoping this does the trick.

UPDATE 12/18/23: If I could give 0 stars I would. I Just got a flat tire in the rear and went to look up some videos and instructions on how to replace the tube and found nothing for the Max Pro. They give you replacement tubes so I assumed it was a straightforward process to fix, right? NOPE, not at all, changing this tire was fine until it came to getting the old stem out, which after an hour of work, finally came out but then the real nightmare began, getting the new stem back through the frame, was next to impossible. the engineering of this whole scooter is such that it is not meant to be worked on easily. I will NEVER buy a Hiboy scooter again. Buyer beware. UPDATE 12/9/2023: After owning this for a few months, I am slightly disappointed in a few things. First, I dislike how it limits the speed to 22mph. For instance, if I am going down a hill and there is potential for more speed, this will slow me down and limit my speed. Then there are the electrical issues that make riding it more annoying than fun. It will constantly cycle on and off when unplugged from the charger and when you come to a stop when riding it. Everything is mostly great when in motion, but as soon as it stops, it will power off and on and turn lights off on you or on you. It also has a very subpar app that is not very useful. It does not keep track of total mileage or have any cool features you would expect to find in a scooter at this price range. It was my first scooter purchase, and I wish I had researched more before dropping this kind of money. This is a good, sturdy, and fast scooter. It can easily maintain 22mph on flat ground but at the cost of battery life. What I DO NOT like is the app for it. First, it does not maintain or keep track of total overall mileage. So, each time you start it, it goes back to 0. This is NOT a good feature. The app has a map you can click on, but whenever I click on it, I am taken to Beijing, and it is all in Chinese or whatever language is used there. The app is awful and not worth using. I want to know how many miles I have ridden over its life. I do not want it to reset each time. This is a good scooter with bad software. It needs some good software engineers to overhaul the app, which is what needs to happen.

I love the removable battery get a few extra battery and increase the range. The scooter is light enough in weight can carry on one hand. Cons: 1. Not quite as powerful as the Hiboy s2 PRO due to the 350 watt motor 2. No brake thumb throttle 3. Came with Pneumatic tires, should be solid tires instead like the s2 PRO I had to Spend extra $$ to change to SOLID tires. The solid tires gave the scooter its FULL range in eco MODE . Overall a good little scooter.

The item not working so I requested for a refund still not received and it has been returned by Canada postal

so far it's a great scooter I'm 110 lb it goes up hills 'no problem. Never wrote a scooter before and it was very easy to drive. the lights are great addition for driving at night.

I have had the scooter for 3 months now and it never fails me. I hit a pot hole which bent the rear wheel. They were able to send me a set of wheel and tire, and a storage bag on top of it. I would highly recommend this scooter. Good job HiBoy.

👍👍👍