Is it normal for the heel strap (the only non-adjustable strap) to be loose, or do you think I need a smaller size?

My heel strap is loose also. I ordered a 9, as I am an 8.5, and I think they are just too big. I have a lot of room in front of my toe and behind my heel. Also, there is a lot of excess strap hanging down from tightening the straps to fit. And, like I mentioned, the heel still feels too loose. I think hiking in these would be a trip hazard and also cause blisters from rubbing at the heel. I am in the process of returning the 9's and getting 8's. I will post how the fit is when I get them in.

Do you have to adjust the buckle every time you put these on? (as opposed to the slip on old zong ecotreads?)

Yes. You have to loosen them to take them off, and tighten them when putting them on. They often tighten more as you wear them, so you can either adjust them or keep them as is if you are comfortable

is the base of this chaco gray or black?

Hi there! They are a grey/brown color according to the photo.

how are these for gripping slippery surfaces. I need a pair for climbing waterfalls

I have worn my Chacos climbing a cliff out of a Quarry, along with hiking; I thought traction was alright. Just make sure you have the toe strap so it feels more secure, and you don’t trip.

Join PRO & Unlock Exclusive Perks!

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan

Customer Services

About Us

Customer Support

Our Other Brands:Hewyn|Selfship

ChacoChaco womens Sandal

Product ID: 525594771

Secure Transaction

Description

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

22321 kr

Duties & taxes incl.

Icelandstore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews