Smart Door Lock Essential Copper from Hero Group | 7-Way Unlocking | Mobile App | Fingerprint | OTP Remote Unlocking | PIN | RFID Card | Mechanical Key | 2 Year Brand Warranty |

Great Product and also excellent customer support.

I recently purchased this smart lock and am thoroughly impressed. It offers excellent value for money, with robust build quality and seamless functionality. The packaging was secure, and the product arrived in perfect condition. The installation process was hassle-free, thanks to the company's free installation service. The technician was skilled and efficient, completing the setup within 30-40 minutes. The app interface is intuitive and user-friendly, making it easy to operate the lock. Overall, I highly recommend this smart lock for its affordability, efficiency, and great features.

When you buy from a big brand, you naturally expect premium quality, excellent performance, and a product that justifies the higher price tag. Unfortunately, this product falls short of that expectation. Yes, it carries a big brand name, and the packaging, marketing, and presentation are impressive. But when it comes to actual performance, it is just average—nothing extraordinary, nothing that truly stands out compared to cheaper alternatives in the market. • Build quality: Feels okay, but not premium. • Features: Very standard, nothing innovative. • Performance: Works, but not flawlessly—definitely not what you’d expect from such a reputed brand. • Value for money: Overpriced for what it delivers. Customer Service – A Complete Disaster The first point of contact with any company is its customer service team. Ideally, they are supposed to provide assistance, resolve issues, and offer support. In this case, however, “customer service” is nothing but a bunch of clueless individuals reading from scripts, with zero knowledge, zero accountability, and zero courtesy. 1. Clueless Representatives Every time I called customer service, I was met with people who had absolutely no idea what they were talking about. They could not provide a single accurate update. Instead, they gave vague answers like: • “We are checking your request.” • “It will be resolved in 24 to 48 hours.” • “We will escalate to the senior team.” Those 24-48 hours never ended. Days turned into weeks, and still, nothing was resolved. It was like speaking to a broken tape recorder. 2. No Willingness to Help Forget empathy, forget urgency—there was not even basic politeness. Most of the agents were more interested in getting me off the call quickly than in solving the issue. It felt like they were trained only to buy time, not to provide solutions. 3. False Escalation Promises Every time I demanded to speak to a senior manager, I was promised a callback. Needless to say, those callbacks never happened. Not once. This wasn’t a one-time mistake—it was a repeated betrayal. In short, their customer service is not “service” at all. It is customer torture.

I recently installed the Qubo Digital Lock and am thoroughly impressed with its performance. The installation process was straightforward, and the detailed instructions made it easy to set up. The lock's build quality is excellent, offering a robust and secure feel. I particularly appreciate the multiple unlocking options – fingerprint, PIN code, and key – which provide both convenience and security. The fingerprint scanner is highly responsive and recognizes prints almost instantaneously. Another standout feature is the smart connectivity. Integrating the lock with my home automation system was seamless, and I love being able to control and monitor the lock remotely through the app. The real-time notifications add an extra layer of security, giving me peace of mind when I'm away from home. Overall, the Qubo Digital Lock has exceeded my expectations in terms of functionality, security, and ease of use. I highly recommend it to anyone looking for a reliable and smart locking solution

The Qubo Smart Lock offers great functionality overall—keyless entry works seamlessly, and the mobile app integration is smooth. Installation was fairly straightforward, and the build quality feels solid and premium. However, one major drawback I faced was while trying to register fingerprints. It consistently failed to recognize or register my wife’s fingerprint, no matter how many times we tried. This could be a serious limitation for elderly users or those with faint fingerprint patterns. Pros: • Sleek design and good build quality • Easy to install • Convenient keyless entry with multiple access options Cons: • Fingerprint sensor struggles with some users • Could benefit from improved biometric sensitivity A good product overall, but keep in mind the fingerprint limitation depending on who will be using it.

Beautiful product. (1) I live in a place very close to their servicable area. I have written my address and their nearest valid PIN code. I could get free installation. Otherwise installation was denied. [Or at least i have to spend Rs.1,500/-] (2) Very happy with the product. Very easy to use. App is also easy to use. (3) My purpose is fulfilled. (4) In this model, I cannot have the video of the guest inside. (5) In "LAVNA" make, for about Rs12,500/- we can get with video calling bell feature in the lock itself. But i could not get installation at my place. (6) Overall, I am enjoying the product. I dont know the life span of the batteries, since i purchsed few days ago. (7) In my observation, if i loose my phone and if others can open my phone, then they can enter into my house with the app. We should lock the phone properly.

QUBO – LOCKS QUBO Smart Door Lock Ultra from Hero Group | 6-Way Unlocking | Fingerprint | PIN | RFID Access Card | Bluetooth Mobile App | Mechanical Key | OTP Access | 2 Years Brand Warranty | (Copper) I had purchased this lock from amazon and it was received on 25/9/24 As Navaratri was fast coming wanted to install the same at the earliest. The service technician never arrives till 2/10 and then informs that due to space issue cannot install The lock. Was very worried. The product is good and commendable., hence wrote to Qubo whose customer service was very accommodative and said in case it does not suit can exchange same. Was feeling relieved. It should be noted by all that I talked to the Customer service of Amazon three times a) The first one made me hold the line for 18mnts and then cut same. b) The second lady was very very rude and not supportive. Even when I requested her escalate the case to the next level she refused. c) Again called the customer service – a guy picked up and was supportive to understand the issue, however since the lady was has already put some bad mouth on the guy, he agreed to just provide me the customer service number Please note as a PRIME customer of AMAZON from day one, I feel very hurt and pained by the attitude of AMAZON customer service. However to my surprise the QUBO service guy was very supportive and understandable and even agreed to exchange, though the next day the technical team came and installed at my risk and cost. The lock is functioning well and I give it 5 star status. One word of caution, while we make big investment through AMAZON be careful, for we cannot expect support from Customer service nor will they help in escalating or taking up the matter further with the seller., even if you are genuine, I was a very loyal customer for AMAZON and still continues, but am very very careful. Wish all the best to QUBO whose product is 5 star and they are supportive of their customers.

I recently purchased the QUBO Smart Door Lock Essential from Hero Group on Amazon, and it has been a standout addition to my home security system. Here’s my experience: Safety and Quality: What impressed me the most about this product is its robust build and the sense of security it offers. The door lock feels sturdy and durable, reflecting the high-quality standards of the Hero Group. Safety is paramount, and this lock provides it without any compromise. Ease of Use: The simplicity of operation is another winning feature. The lock's 5-way unlocking system is not just a technological marvel but also incredibly user-friendly. My 6-year-old kid can effortlessly use his fingerprint to unlock the door, which speaks volumes about its ease of operation. Efficient Installation Service: The installation process was smooth and seamless. The service team was professional, punctual, and knowledgeable. They ensured that the lock was installed perfectly and took the time to guide me through its features and operation. Elegance in Design: Beyond functionality, the aesthetic appeal of the QUBO Smart Door Lock is remarkable. Its elegant copper finish has enhanced the overall look of my door, adding a touch of sophistication to my home’s entrance. Versatile and Convenient: The versatility of the lock with options like Pincode, RFID Card, Bluetooth Mobile App, and Mechanical Key adds to its convenience. The OTP Access feature is a bonus, especially when you need to give temporary access to someone. While the WiFi connectivity is optional, it’s a useful feature for those who wish to integrate the lock into their smart home systems. Overall Experience: In conclusion, the QUBO Smart Door Lock Essential is an excellent product that balances security, convenience, and style. It’s a fitting choice for anyone looking to upgrade their home security with smart technology. The ease of use, coupled with its elegant design, makes it a valuable addition to any modern home. I highly recommend it for its reliability and the peace of mind it brings. Highly recommended for its exceptional quality, ease of use, and elegant design!