Pro Deep Pet Pack

Outstanding machine. I had the old (original) machine and it worked well for 16 years. It finally died, so we rented the new one and it worked even better that the original machine, so we bought one. It pulls more of the water out than the old one did. It cleans better. And the handle is higher, making it easier on the back. Easier to fill and empty also. Strongly recommend this machine!

First off, we have tried every consumer brand of home carpet cleaner and haven't really been satisfied. This model was chosen first due to it being a commercial style machine with a high rating. Our first impression was disappointment, the pump wouldn't pump and the 800 help line wasn't any help. They basically just read the troubleshooting section of the owners manual. 1 quick online search and I found that some new machines get air locked and will not allow cleaning solution into the small inlet hole (blue arrow). Two seconds w/ the activation handle pulled and a toothpick inserted into hole fixed the not priming issue. WoW! This thing extracts water and dirt like no machine I've used before. A week after a 'professional national carpet cleaning company' charged me $400, this red machine pulled stains and dirt left behind. Worth every penny, IMO.

I have rented these Rug Dr. units forever and have owned light duty home units that seem to work for 10 or so uses. Thought I would love a commercial unit at home. It came looking almost as if it had been used. Fluid in tank and some dirt, but I forged ahead. Filled tank, plugged in and everything seemed to work except no fluid came out. Looked at troubleshooting guide and mostly it dealt with dirt from use or they thought their customers were morons... (plugged in? Pushing button? etc.) Called customer service, not open on the weekends. Looked at YouTube and got advice on priming the pump. On 4th try, that worked but I was over two hours working on this and we are getting ready for a wedding and didn't have time to waste. Rug Doctor, spend the extra 35 cents with your Chinese motor maker and buy the self-priming pump! Did two rooms and on the third, the beater bar quit running. Thought it was the belt or something keeping the bar from rotating. Nope, motor for beater bar seems to be inoperative. Two problems on first use with what is supposed to be a Commerical quality machine is two problems too many. I will rent from now on or hire a carpet cleaner. I think it looks to be heavy and looks to be Commercial quality but I think it is a cheaply-made imitation. Extremely disappointed and I buy a lot of things from Amazon and have returned hardly any. Maybe Amazon ought to not sell this particular product or anything from Rug Doctor.

Ok hear me out! We grew tired of renting one of these from the store, usually not checked or cleaned before I used them which eats into my time. Which causes me to pay additional time. I complain but they don’t care. So as this was my second time, I don't have the patience anymore so we purchased for our own use and it sure beats any rug cleaner in retail store hands down. I have pets so this was a better buy our dollars. If you see the upholstery attachment get it! Just get it! It is worth it. If you kids and pets, this is the best. I love the two tank system, I love the fold down handle to store away. Very easy to use. I hope you get it and enjoy it as we have! It is worth it. <—i said this twice. I meant that $\it.

Simple to use and VERY effective! Though my carpets are 25yrs old, they look no more than five. Also, because it's so effective, I can allow my dog to stay indoors longer because I don't fear carpet damage as much.

Out of experience with this machine, I have rented one once it was amazing honestly so I thought buying one would save a lot money specially that I do car detailing and carpets too . Its awesome

I own rental property and was quoted $250 to deep clean by a professional van based type of cleaner. I couldn’t get a guarantee that all the stains would come up so I put that $250 into this rug doctor Pro and hoped for the best, and if it didn’t pull it off I’d have a good cleaner for my house at least. It did a pretty solid job. All that’s left is some minor marks and carpet lightening in the high traffic areas, but the house is rentable without having to install new carpets! First 3 pictures are before, last there are the same rooms after. The very last picture shows the difference in what one pass with this thing did on the filthy carpet. Look at the difference between that row and the rest of what I was about to tackle. I only gave it less than 5 stars for ease of use because it is big and you will get a workout if you do the whole house.

Got this and it does not spray water after many trouble shooting videos. The tank also had water in it when we got it out of the box. I wonder if these are not new but refurbished. Ok so I found a fix for this. What you need to do if you have this same problem is to take a toothpick and stick it through the small plastic cap at the bottom of the clean water tank. It will break an air seal that is preventing the water from going into the pump. After we found this fix and used the machine it works amazingly!!!! However, still a little creeped out it looked used. 4 stars.