NordicTrack Commercial VU Exercise Bike with HD Touchscreen and 30-Day iFIT Pro Membership

We've had this for some weeks now and it's a great machine. Sturdy construction and the touch screen is bright and responsive. Some have noted that the assembly took hours, but it assembled quickly with clear and concise instructions. Excellent buy! Added an iFit account to get the full experience and it helps you focus on something other than your burning legs.

The bike doesn’t work! It has never turned on. We have tried to get service at least a dozen times. The one time someone contacted us we were asked for the receipt. We never heard back. There was only a short time to return it and we missed the window by trying to get it fixed. We’re stuck with a broken bike.

This bike definitely allows you to pedal to nowhere. If that's what you're looking for, this will do it. If you want a customer experience that won't have you screaming in frustration in the first 30 minutes of your interaction with the product, forget you ever heard the name NordicTrack. It is clearly Swedish for "make the customer so angry that they won't ever use the product because just looking at it after they unpackage and build it will make their heart rate climb to unhealthy levels". I wish I'd made the decision on the bike after I'd ordered and experienced the build on the NordicTrack treadmill I bought my wife instead of buying them at the same time. If I had, perhaps I'd not had this experience and would actually like the bike. The engineers and product managers responsible for this product have clearly never actually followed the instructions to examine the out of box experience. Either that or they just love to inflict pain on themselves and think their customers do, too. The packaging is an absolute nightmare of scotch tape and styrofoam that creates a massive mess since you can't remove the tape easily from the styrofoam without breaking and shredding it. There are no good places just to cut it that give you appropriate access to removing the components from the box. It's just a mess. The build is excruciating. There are a number of bolts and screws that are almost impossibly difficult to access with the way the frame and pieces come together. It's not impossible, but if you're not good at building things, you're going to end up with an improperly constructed bike, which is dangerous. For what this costs, the seat and vertical column are designed cheaply. One of the most important parts of a stationary bike is the seat, not unlike a road bike, as it dictates the comfort level you can achieve and length you can ride. This is just not acceptable in its adjustability or placement, and when building it out aligning it is not simple. This is not a fit and finish issue but one of design. It is designed for COGS and expediency, not positive customer experience. I could write many pages about the little details where things get in the way of screw heads, thread alignments and the proper installation of the several plastic covers, but the bottom line is you expect when you buy the NordicTrack brand to be getting a high-end product. That is simply not the case. Years ago, that was my experience, but they have lost their way. They have forgotten about the 5 minute rule for any manufactured, packaged and assembly required good and how utterly critical it is to make a lasting and positive impression in those five minutes. No amount of subscriptions will overcome the lost customers from those bad experiences. I won't be buying a subscription and when this fails I will not pay to have it repaired, I will replace it. With another brand. I recommend you START what it took me hundreds of dollars and many hours of pain to understand -- don't buy into the false mystique of this brand name. Buy something local that is less expensive and does more for less stress.

$100 less than buying directly from Nordic Track and 5% cash back using amazon prime payment. Win! Assembled as expected Easy for one person using tool that came in box

The bike itself is ok. However, iFIT is horrible. It is really not designed to go with type of bike. If you don’t use iFIT, the screen shows a white oval like a bike track. Also the fan is rather noisy. We returned the bike. I think for Nordi track chargers for this bike, it could be so much better. They need to dump iFIT and write their own software for this bike like a bike in a gym has.