Question 1

Why don't you offer multipacks that are all the same color?

Accepted Answer

Hi there,

Thanks for asking! We wanted to provide our customers with both white and black Tile colors in our pre-packaged Tile packs (2-pack and 4-pack).

It would be great to provide the option for our customers to purchase Tile packs that came in the same color rather than different colors. We're always looking for ways that we can improve Tile products and services, and we greatly appreciate your input. We’ll be sure to pass along your feedback for our marketing team to consider!

Thank you for your support in Tile.

All the best,
MM

Question 2

Is there a subscription fee?

Accepted Answer

Hello there,

Great question! Whenever you purchase a Tile, it comes with access to the free Tile app and Tile’s core finding features - ringing your items, ringing your phone, seeing your item’s last known location in the app, and using the Tile Network to help you find your lost items. No additional fees are required!

However, we've also provided options for our customers to sign up for a paid subscription to Tile Premium. We've identified a few additional features as Premium features to enhance your Tile experiences such as a 30-day location, extended warranty, and free battery replacements. However, rest assured that Tile's core finding features remain completely free.

To learn what makes Tile Premium even more beneficial, please visit the Tile App website's help center and search "Premium and Premium Protect."

Thank you for your support.

All the best,
MM

Question 3

What type of battery does this use?

Accepted Answer

Hello there,
 
Great question! The Tile Pro (2022) and other Tile Pro models (2020 and 2018) use a CR-2032 type battery. For more information, please visit the Tile App website's help center and search "Replace a Battery." You may also search "Tile Models" to learn more about our latest Tile models specifications.
 
Thank you for your support in Tile!
 
All the best,
MM

Question 4

Can I connect a tile to more than one phone?

Accepted Answer

I don’t think so because when you are trying to locate is phone it will give you the exact location for just one. I think you need 2 tiles

ASIN	B09B2WLRWX
Antenna Location	Keys, Bag
Are Batteries Included	Yes
Battery Average Life	12 months
Best Sellers Rank	#11,780 in Mobile Phones & Communication Products ( See Top 100 in Mobile Phones & Communication Products ) #121 in GPS & Navigation Equipment #14,891 in Mobile Phone Accessories
Brand	Tile
Built-In Media	1 x Tile Pro, Black
Compatible Devices	Universal compatibility
Connectivity Technology	Bluetooth
Control Method	Touch
Customer Reviews	4.2 4.2 out of 5 stars (6,382)
EU Spare Part Availability Duration	1 Years
Enclosure Material	Plastic
Global Trade Identification Number	00819039022668
Item Dimensions L x W x Thickness	34L x 59W x 8Th millimeters
Item Type Name	Bluetooth Tracker
Item Weight	14.9 Grams
Manufacturer	Tile
Mfr Part Number	RE-43001
Model Number	RE-43001
Number of Batteries	1 Lithium Metal batteries required. (included)
Range	4E+2
UPC	819039022668
Warranty Description	1 year manufacturer

Tile Pro (2022) Bluetooth Item Finder, 1 Pack, 120m finding range, works with Alexa and Google Smart Home, iOS and Android Compatible, Find your Keys, Remotes & More, Black

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