I phone falls out! Why?

It should not fall out when properly adjusted. There is a depth adjustment and width adjustment as well. This is designed to allow you to slide the phone in and out easily. If you are holding it upside down and expect it to stay in the Phone Caddy, it will slide out. If you want to contact us directly, please send us an email from our web site. We also have an adjustment video online as well as using the QR code on the instruction flyer.

One of the adjustment screws fell out and now the unit is not functional. Can i purchase an adjustment screw?

I really do not know, you might want to take the unit to a local hardware store and see if they can find a screw that will fit. Otherwise, what you might want to do is call the manufacturer and ask them if they have any replacement screws, they even might send you a new unit.

Any experience on long term securing? i just ordered and i am concerned the velcro won’t hold over time? any plan to add a magnet?

The velcro will hold up well over 500+ rounds. You will see some reviews that the velcro or loop broke after a few rounds due to a factory defect. We stand behind our products and always offer a FREE parts kit and/or replacement by contacting our support team through our email address found on the website printed on the back of the Phone Caddy. If after years of use, you need a new strap, thumb screw or bag, drop us an email. We can make the same parts kit available at a low price with FREE shipping. We started with magnets on our very first prototypes, and you can ALWAYS knock it off the cart if you bump into it or the terrain is bumpy enough. Balancing the strength of the magnet between too strong that you can't get it off the cart vs. not strong enough to hold under rough conditions is problematic. We have always felt that magnets are convenient, but not as reliable as a strap to secure our very expensive cell phones.

Can holder be rotated so you can watch phone horizontally? Looking to Mount to watch sports

Unfortunately, it cannot be rotated. The design allows you to quickly slide your phone in and out of the Phone Caddy so it need to remain in a vertical orientation.

ASIN	B08F3VSF4M
Best Sellers Rank	517,537 in Sports & Outdoors ( See Top 100 in Sports & Outdoors ) 1,792 in Golf Cart Accessories 483,932 in Mobile Phone Accessories
Box Contents	One Phone Caddy
Brand	Desert Fox Golf
Brand Name	Desert Fox Golf
Colour	Orange
Compatible Devices	Smartphones
Compatible Phone Models	iPhone 6
Compatible devices	Smartphones
Compatible phone models	iPhone 6
Compatible with Vehicle Type	Golf Cart
Customer Reviews	4.6 out of 5 stars 5,372 Reviews
Enclosure Material	Plastic
Item Type Name	Phone Caddy
Manufacturer	Desert Fox Golf
Model Name	DESERTFOX-PC211D-RB2
Model Number	DESERTFOX-PC200D-RB2
Mounting Type	Strap Mount
Mounting type	Strap Mount
Product Features	Adjustable
Special feature	Adjustable
UPC	850022118005

DESERT FOX GOLF Phone Caddy – Adjustable Golf Cart Phone Holder with Secure Strap for Hands-Free GPS & Golf Apps – Universal Fit

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