I purchased this product and got 2 500ml of e45 derma protect moisturising lotion which is not the same lotion as i have previously purchased

That is sad. You should contact the seller and ask for replacement (or refund).

I can see some complaints that only one pack was received. Can anyone kindly confirm if two packs were actually received as described?

I have received two packs as described. The complaints may be an isolated case.

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Dermatological Moisturising Lotion, 500ml Each, Pack of 2

Product ID: 257266948

Details

Age range (description)
Adult
Brand
E45
Item dimensions L x W x H
12 x 1 x 12
Item volume
500
Special features
Moisturising

🌿Hypoallergenic & fragrance-free formula

👶Safe for whole family, including babies

🧴2x 500ml bottles for long-lasting care

9597 kr

Duties & taxes included

In stock

Sold byAmazon IcelandDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Iceland.

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Description

🧴 Elevate your skincare ritual with E45 — where gentle meets powerful hydration!

EVERYDAY ESSENTIAL - Light, fast-absorbing lotion that softens, soothes, and protects dry skin all over.
GENTLE YET EFFECTIVE - Allergy screened and dermatologically tested for sensitive skin peace of mind.
PURE CLEAN SKINCARE - Fragrance-free and alcohol-free to avoid irritation and maintain natural skin balance.
FAMILY APPROVED FORMULA - Safe and soothing for every skin type, from babies to adults.
DOUBLE THE HYDRATION POWER - Two generous 500ml bottles to keep your skin nourished day after day.

E45 Dermatological Moisturising Lotion is a dermatologist-tested, hypoallergenic, fragrance-free lotion designed to soothe and hydrate dry, sensitive skin. Packaged in a convenient 2-pack of 500ml bottles, it’s suitable for the entire family, including babies, providing daily moisture and protection with a light, fast-absorbing formula.

Specifications

ASIN	B012FQYUTI
ASIN	B012FQYUTI
Active Ingredients	GOLD
Age Range Description	Adult
Best Sellers Rank	#41,239 in Beauty ( See Top 100 in Beauty ) #750 in Body Lotions
Brand Name	E45
Container Type	Bottle
Country as Labeled	Venezuela
Customer Reviews	4.6 4.6 out of 5 stars (726)
Customer reviews	4.6 4.6 out of 5 stars (726)
Date First Available	28 May 2015
Is Discontinued By Manufacturer	No
Item Dimensions	12 x 1 x 12 centimeters
Item Form	Lotion
Item Volume	500 Milliliters
Item Weight	200 Grams
Item model number	SG_B012FQYUTI_US
Manufacturer	Grocery
Manufacturer	Grocery
Manufacturer Part Number	8O-8I08-G2YK
Material Features	Fragrance Free
Material Type Free	Alcohol Free
Model Number	SG_B012FQYUTI_US
Number of Items	2
Other Special Features of the Product	Moisturising
Product Benefits	Moisturizing
Product Dimensions	12 x 1 x 12 cm; 200 g
Recommended Uses For Product	Dryness
Scent Name	fragrance free
Skin Type	Dry, Sensitive
Special Ingredients	Hyaluronic Acid
Specific Uses For Product	Dryness
Target Use Body Part	Whole Body
Unit Count	1000 Milliliters

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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9597 kr

Duties & taxes included

In stock

Sold byAmazon IcelandDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Iceland.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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