Crompton Arno Neo 10-L 5 Star Rated Storage Water Heater with Advanced 3 Level Safety National Energy Conservation Award Winner 2023

I recently purchased the Crompton Arno Neo 10-L water heater for home, and it has genuinely exceeded my expectations. If you are looking for a reliable, compact geyser for a small to medium-sized family, this model is an absolute winner.The outer body has a sleek, modern aesthetic that blends seamlessly into the bathroom decor without looking bulky. Because it has a 10-litre capacity, it heats up remarkably fast—within just 5 to 7 minutes, even hours after switching it off, the water inside remains warm.

Excellent Product – Worth Buying! I purchased this Crompton 25L water heater from Amazon, and I am very satisfied with it. The product was delivered on time and was well packed. It heats water quickly, the build quality is excellent, and it works perfectly. Installation was smooth, and the performance has been great so far. It's a good choice for a family and offers excellent value for money. Highly recommended!

Excellent Product & Super Fast Heating! ⭐⭐⭐⭐⭐ I purchased this Crompton geyser from Amazon and I am highly satisfied. The installation process was seamless and professionally handled. The product quality is top-notch and it heats water incredibly fast. Totally worth the money. Highly recommended! ⚠️ IMPORTANT NOTE FOR BUYERS: Please check your bathroom/kitchen taps before the installation team arrives. Do not attempt to install the geyser yourself; always get it done by the authorized professional technician. Also, make sure to buy the connecting pipes and angle taps beforehand from a local store. If you don't have them ready, the technician will charge you extra for those parts on the spot.

I am writing this letter to formally document the complete complaint history and the extremely poor service experience I have faced after purchasing a 10-litre geyser from your company in November 2026. This letter is intended to serve as a final escalation and record of events, as the issue remains unresolved despite multiple follow-ups and service requests. At the time of purchase, I chose your brand based on its reputation, quality assurance, and after-sales service commitments. Unfortunately, my experience post-purchase has been completely opposite and highly disappointing. Issue Description: Soon after installation, the geyser started showing serious functional issues, primarily related to improper and inconsistent heating of water. The geyser fails to heat water adequately, and at times does not heat at all, making it unusable for daily household needs. This defect has caused continuous inconvenience, especially during peak usage times. Complaint Registration History: Since November 2026, I have registered a total of six (6) service complaints through your official customer support channels. Out of these six complaints, only two complaints were partially addressed, while the remaining four complaints were closed automatically without any technical visit, inspection, or resolution. This practice of closing complaints without providing service is unacceptable and reflects gross negligence, lack of accountability, and a clear failure of your service system. Below is a summary of my complaint experience: First Complaint: Registered soon after noticing heating issues. A technician visited but performed only basic checks without resolving the core issue. The problem continued. Second Complaint: Registered again due to recurring heating failure. This complaint was closed automatically without any visit or communication. Third Complaint: Re-registered due to complete lack of heating. No technician visit was scheduled, and the complaint was closed in the system without explanation. Fourth Complaint: Escalated the issue citing previous unresolved complaints. A technician visited but did not replace or repair the faulty component. Temporary assurance was given, but the problem reoccurred. Fifth Complaint: Closed automatically without technical inspection, despite repeated follow-ups. Sixth Complaint: Registered with explicit mention of escalation and urgency. Till date, no effective resolution has been provided. Service Quality & Customer Experience: The overall service experience has been extremely frustrating, unprofessional, and disappointing. Repeated complaint closures without resolution indicate either a flawed system or deliberate negligence. As a consumer, I have invested my hard-earned money with the expectation of receiving a reliable product and responsible after-sales support, which has clearly not been delivered. The continuous malfunctioning of the geyser and lack of proper service has caused: Daily inconvenience to my family Mental harassment and repeated follow-ups Loss of trust in your brand Waste of time and effort Expectation & Final Notice: I hereby demand the following immediate actions: A proper technical inspection by a senior technician Permanent resolution of the heating issue, either through replacement of faulty components or full product replacement Written confirmation of action taken and closure only after successful resolution Please note that this letter serves as a final notice. If the issue is not fully resolved within the next 24 hours from receipt of this complaint, I will be left with no other option but to file a written complaint with the Consumer Forum, along with complete complaint history, call records, and evidence of service negligence. I sincerely hope your organization will treat this matter with the seriousness it deserves and take immediate corrective action to avoid further escalation and legal proceedings. I expect a prompt response and resolution.

Used for 3+ months. Works great. Heats up fast and hot water remains warm for atleast 6+ hours.

Very good Product value for money water heat is very short time over all I am satisfied from the Crompton gyser.

Nice product. Working very fine. Nice feature. Recommended.