Question 1

Were the test strips recently changed? I used these frequently and this last box I got the control line hardly has any pigment if any at all.

Accepted Answer

Morgan Friend,

Thank you for reaching out and expressing your concerns.

No, we have not changed our product. However, we do recommend reviewing our recommended saturation instructions as this can be a common reason for the issue you are facing.

-Dip the strip up to but not past the "max" line
-Dip the strip only until the dye just begins to rise in to the result window(typically 5-10 seconds)
-Lay the test flat and read the results once all the excess dye has been absorbed(typically 3-7 minutes)

If you follow these steps and still have the same concerns, you can reach out to our team via Amazon message or via the Support tab within the Premom app so we can assist further.

Best,

Gina
Customer Service Team
Easy Healthcare Corporation

Question 2

How can i request a replacement? all of the strips in the most recent box i purchased have invalid test results. i think i have a defective box.

Accepted Answer

contact amazon customer support maybe?

Question 3

Has anyone used these after expiration? Wish sent an expired box yet wants return shipping.

Accepted Answer

Dear Solitaria,
Thanks for your questions and I am very sorry for your experience.
Please do not use the expired product to avoid inaccurate results. In your case, it is better to contact the original seller for a proper solution if you were sent the expired box.
I hope the information helps. If any other assistance is needed, please do not hesitate to contact us. Our customer service team can be reached directly via Amazon message.
Best regards，
Emma
Customer Service Team
Easy Healthcare Corporation

Question 4

For the ovulation kit, how early can a positive show up?

Accepted Answer

Thank you for asking Crystal T.   Usually women will find their LH surge somewhere in the middle of their menstrual cycles for the month.  These OPK tests will help better determine when that can happen for you. I would follow the manual to first locate your menstrual cycle days. For example, 28 day cycle, a person would test on cycle day 12 ( using cycle day as the first day of the last period).

Testing at 2pm or after and reducing liquids a couple hours before testing can help with best samples to find surges.  To learn more about testing, please reach out directly.

Best Regards,

Laura
Customer Service Team 
Easy Healthcare Corporation 
1.855.822.6999 M-F 9am-5pm CST

ASIN	B00E5LAXZW
Additional Features	Easy to Use, Instant Result
Best Sellers Rank	#6,293 in Health & Household ( See Top 100 in Health & Household ) #6 in Ovulation Tests
Brand	Easy@Home
Brand Name	Easy@Home
Customer Reviews	4.6 out of 5 stars 7,970 Reviews
Diagnostic Test Sample Type	Urine
Global Trade Identification Number	00700613320075
Item Highlight	FSA Eligible Ovulation and Pregnancy Test Strips with 120 Urine Cups, Use with the Premom App to Scan and Record Results
Item Weight	12.32 ounces
Manufacturer	easy@Home
Manufacturer Part Number	EZW2-S+EZW1-S:100+20
Model Number	EZW2-S+EZW1-S:100+20
Number of Items	1
Number of Pieces	120
Special Feature	Easy to Use, Instant Result
Specific Uses For Product	Ovulation Test, Pregnancy Test
UPC	700613320075
Unit Count	120 Count

easy@Home Ovulation & Pregnancy Test Kit, 100 LH + 20 hCG Tests, 120 Cups

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