Question 1

Hi, one of the reviewers has said they smell ozone even when they have the ozone option at 0. Will I be able to run this with no ozone generation ?

Accepted Answer

Hello, the reason you smell ozone is due to the UV light. All UV lights omit trace levels of ozone. As long as the ozone feature is off you can use this in occupied spaces as hydroxyl is safe for occupied areas.

Question 2

What is the wavelength of the bulbs in your HX-3000 unit and does it use titanium oxide to generate hydroxyl? Thanks

Accepted Answer

Hello, 
Here is your answer. 
 360NM, it can produce Hydroxyl, but the effect is not as good as the wavelength of 254nm

Question 3

I'm a bit confused on the hydroxyl only function. Pressing only the red button produces hydroxyl; red button + dial produces ozone. Is that correct?

Accepted Answer

The hydroxyl is used by pressing the red button. The ozone is turned on by use of the dial and both can be used together for optimal results. Please remember that this size and type of unit produces ozone at a rate that should only be used in unoccupied spaces. Use in multi family settings should be done under containment so the ozone does not enter into other occupied units.

Question 4

How long should this machine run to clean the 2500 sqft space and will it need to be moved from one level to the next at specific times to clean?

Accepted Answer

The unit is rated for 3000 square feet. As for how long it takes to “clean” an area depends on how bad the area is. If it’s mold/smoke that has been stewing for years it will take several days running both the hydroxyl and ozone. Remember ozone cannot be used while people/animals are in the space. The hydroxyl function does work great though.

ASIN	B07T2NQ8G8
Best Sellers Rank	#2,565,952 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #556 in Home Air Ionizers
Brand	Sylvan
Brand Name	Sylvan
Color	Black
Control Method	App
Controller Type	Button Control
Customer Reviews	4.6 out of 5 stars 105 Reviews
Filter Type	Ozone
Item Dimensions D x W x H	6"D x 8.25"W x 6.25"H
Item Weight	5 pounds
Manufacturer	Sylvan
Model Number	SYL-1250
Noise Level	5 db
Product Dimensions	6"D x 8.25"W x 6.25"H
Software Update Supported to Date	unknown
UPC	811313030994
Unit Count	1 Count

Sylvan Commercial Ozone Generator Machine 12500mg/hr Adjustable Ozone Output

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