Mesh Retractable Gates for Babies and Pets, PRObebi Safety Baby Gate for Indoor/Outdoor/Stairs/Doorways/Deck/Banisters (130cm/52 inch)

I cannot unhook the gate to move it, the 2 side latches are either stuck or broken. The reason I bought these are to move them around. Any idea how to get it off without cutting it off my staircase? I would like to get a replacement, but am afraid I will not get credit if I cut this apart. I do not want to damage by wooden railing. Update-12/9/19 Company was awesome to work with and replaced the problem screen. Appreciate their attentiveness and willingness to work with us! Gates do what we need them to do-of course, we don’t leave babies unattended, but we know there is a barrier if we ever turn our backs.

I bought this to keep the dogs out of the garage when we’re outside working with the garage door up. It installed super quick and easy. The mount pieces are build from heavy plastic and are very sturdy. It easily rolls in and out with no problems. I’ve got 3 dogs, one of every size. My small dog is able to see us through the mesh gate, which is great. My medium dog can peek over the top. She can even stand up on the mesh. The mesh is strong enough to hold her up with no problems. My Labrador puppy tries to get his feet up to stand, but we’re teaching him to sit instead. When he does Boyce up and down on the top of the mesh, it holds him up without sagging the mesh. I’m very impressed with this gate!! Love how easily it went up and how sturdy it is!!

Update of the Update: I contacted the vendor through Amazon's system. The vendor was very quick to respond; within about 12 hours. I was offered replacement packs free of charge. Wow! I appreciated the gesture offered. It really shows a business that stands behind the product. They shipped quickly! Now I have two practically new gates with handles that work and, in case anything else succumbs to my big hearted dog, I have other parts, too. Hopefully, he will settle a bit and it won't be necessary. Thanks! Update: So, a year later, my gates have succumbed to rambunctious dogs. Actually, it has been an ongoing issue for a few months, but we've managed to make things work until a few days ago. The plastic hooks broke, but we had some replacements. The handles gave way to a good bump from my youngest dog. He is a McNab Border Collie and he can jump the gates, but this time he missed and cracked the handles. Another reviewer posted a picture of a crack near the screw attachment. This is what happened with mine. I have sent a message to the seller because I would like to just purchase the handles. I noticed in the question and answer section that there is a replacement kit, but I don't want to purchase all the parts, just the handles. Once I receive a response, I will update again regarding customer service. I still like these gates and would purchase these or something similar that retracts. Original Review: When the gates arrived, I was excited to put them up. I bought one for the stairs and one for the kitchen entrance to restrain grandkids and dogs from what they do when daring or food is involved. I opened the packages and found many pieces of hooks and attachment items, a big bag of two different sized screws and anchors, templates, "instructions", and the gates. So many extras and the templates showed more places to put parts than is actually needed. I am grateful for the extras because one dog chewed on a couple. I thought too hard and confused myself thinking that I had to put two different pieces for the gate to attach. I couldn't find a piece that matched one of the top two template places and there were separate numbers. I had to walk away and suspend reality. When I came back, I realized that what I was seeing was a depiction of the hook piece in different applications, either being directed outward or being placed flush against the wall. I placed the hooks directed outward because I thought it would be too easy for the grandkids to push the gate handle away from the hook and disengage it if it was flush mounted. The roller side template was straight forward and I just had to decide if I placed it within the doorway or on the wallside of the doorway. The different size screws are choices based on whether you need anchors or you can place the hooks and roller in studs. I stripped one screw, but there were plenty spares for a mistake or two. I suggest pre-drilling because the screws are not the best quality. So far, now that they are installed, they keep the kiddos and pets in check. Oh, they still romp, torment, and beg for food, but the chaos is contained in one area and my heart doesn't jump out of my chest when the youngest wants to follow siblings up and down stairs with cats and dogs in the mix to boot. One thing I really like about these is that when we don't need them in place, they retract and become relatively unobtrusive, unlike other baby and pet gates.

My dogs are getting older and are having hip and joint issues. This gate will stop them from going upstairs while I'm at work. They won't come running down the stairs when come home. No more chance to get injured. The gate works great, looks great, easy to use and easy to install. It should last a couple of years.

This gate has a lot of features I like. It was easy to install, and I love that you can roll it up and open up the doorway when you want to. It has a low profile and looks nice. The problems we've had are due to having a 35 pound puppy. He can squeeze under the gate if it's not locked because the mesh is flexible and thin. So, we lock the gate to keep it taught, but he also likes to stand up and put his paws on the gate, which has now resulted in the gate having a 2" vertical tear in it. It looks pretty tattered in general. We got about 6 months out of it and now need to replace it. If you have a dog or child that won't be tough on this gate, it will be great for you.

Worked well for a couple weeks until one of our 11 mo old twins snapped the bottom plastic latch of the gate. Now they can easily crawl through the bottom and the gate is useless. Seems like infants should not be able to damage this product so quickly... *Update* The company responded to my review and sent us a new gate, free of charge! We will try again, as we like the look of it.

I loved the concept of this gate and was really excited to purchase it based on the reviews. Unfortunately, for us, it was not worth the price. We purchased this around May 5th and before the month has even ended it is already broken. We placed it in a heavy traffic area near the front door so we used it frequently. It doesn’t withstand frequent use, the little piece that attaches the gate to the wall is actually made of very cheap plastic with a metal Spring and it broke so that the gate can no longer be attached to the wall and cannot he used. I bought this hoping we would be able to get rid of the unsightly metal gates at the house but it seems they are much more durable. This gate really has all the right idea, just not all the right pieces to make it last 😫. I wish they would make the piece for the wall with metal so that it could hold up better.

We recently had a new deck built and needed something to keep our dog from going down the stairs into the unfenced yard. We installed this gate across the top of the stairs and it works great at keeping the dog on the deck. We look forward to the day it will keep our grandchildren safe as well! Our rails are white so the gate blends in nicely. We just ordered a second one to have on hand in case we have to replace it in future years.