---
product_id: 100259272
title: "Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)"
brand: "brad cleveland"
price: "13029 kr"
currency: ISK
in_stock: true
reviews_count: 11
url: https://www.desertcart.is/products/100259272-call-center-management-on-fast-forward-succeeding-in-todays-dynamic
store_origin: IS
region: Iceland
---

# Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)

**Brand:** brad cleveland
**Price:** 13029 kr
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition) by brad cleveland
- **How much does it cost?** 13029 kr with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.is](https://www.desertcart.is/products/100259272-call-center-management-on-fast-forward-succeeding-in-todays-dynamic)

## Best For

- brad cleveland enthusiasts

## Why This Product

- Trusted brad cleveland brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)

## Images

![Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition) - Image 1](https://m.media-amazon.com/images/I/51tTvCS9ktL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    A definite MUST HAVE for any Call Center Professional
  

*by S***E on Reviewed in the United States on July 21, 2009*

This book is like a text book for all things call center.  It is a great book for call center Execs, Managers and Consultants that support the industry.  I've also found it great for Representatives and Quality Assurance Coaches who aspire to advance thier career.  They can learn to talk the same talk and understand metrics in a way that can allow them to take necessary steps to set themselves up for promotion.Brad Cleaveland explains what many think is call center hocus pocus.  He goes into detail about metrics, the decisions to make before you set them, understanding what you really want to know.  He also talks about myths and best practices, all very helpful.For anyone who works in a call center, this is an  extremely helpful resource as a guide, learning tool or reference book to check yourself from time to time.  (Especially when someone asks you to explain a metric that you may take for granted.)

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    I was new to the topic of Call Center Metrics...but this authoritative text brought me up the curve
  

*by D***L on Reviewed in the United States on October 12, 2018*

I was new to the topic of Call Center Metrics...but this authoritative text brought me up the curve.  it remains superior to many of the newer, "shorter" books I reviewed by others.

### ⭐⭐⭐⭐ 4.0 out of 5 stars







  
  
    Very helpful
  

*by C***E on Reviewed in the United States on August 1, 2011*

As someone with no call center experience or background, this was a wonderfully informative book.  It provided basic, easy to understand information in a thoughtful and organized manner.  I highly recommend it to anyone managing a call center.

---

## Why Shop on Desertcart?

- 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016
- 🌍 **Shop Globally** — Access 737+ million products across 21 categories
- 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price
- 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members)
- 🔒 **Secure Payments** — Trusted payment options with buyer protection
- ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews

**Shop now:** [https://www.desertcart.is/products/100259272-call-center-management-on-fast-forward-succeeding-in-todays-dynamic](https://www.desertcart.is/products/100259272-call-center-management-on-fast-forward-succeeding-in-todays-dynamic)

---

*Product available on Desertcart Iceland*
*Store origin: IS*
*Last updated: 2026-03-03*